What our Customers say...

Water Damage Testimonials

"Troy took our call on a Sunday morning and was at the property right away. His team immediately brought fans and dehumidifiers to help fix the situation. I found SERVPRO provided professional service and we are happy with the quality of work done by all those who were part of our project. Thanks again!"

"We had a basement water leak—Troy and the guys at SERVPRO were incredible. I cannot recommend them highly enough! Their team was reassuring and honest during assessment, patient and informative explaining our options, and efficient with their work. They did an excellent job and offered us really reasonable pricing. If I could give more than 5 stars I would!"

I used the services of SERVPRO to address water damage in my basement. I was grateful with the company's prompt response in removing damaged materials and initiating the drying process. Their handling of interactions with my insurance provider was particularly reassuring. The repairs were completely to a high standard. I would like to express my gratitude to Ashley and Katherine for competently managing my case.

Troy helped me with a leak behind my washing machine. He was so professional, knowledgeable and prompt. Thank you for your impeccable service Troy. I’d definitely recommend SERVPRO and use them again in the future!

"Incredibly happy with this service! My apartment my flooded on Christmas Eve and @9:30am Christmas morning Ashley arrived and went to work on cleanup. Very grateful and happy with the help!"

"Troy took my call around 9:30 on a Friday evening and was at the property right away. He was professional, brought the immediate fans and dehumidifiers to fix the situation. Furthermore, Troy followed up the next day to check on the progress. Every time, we encountered Troy he was great to have in our corner. He listened, provided his expertise, and made a stressful situation, enjoyable. Thank you Troy and SERVPRO!"

"Exceptional customer service from Troy. He went above and beyond to install a temporary fix for water draining along our soffits and into a window casing inside our home office. He was prompt and very friendly. Will definitely be using them in the spring to help with our attic mould issue once the soffits are fixed".- 

We used SERVPRO with our insurance claim with an upstairs water leak. We stayed in an air bnb while they had our upstairs carpets changed and the ceiling on the main floor repaired. The new carpets looked great. SERVPRO coordinated with Dannburg Flooring for the professional install. The celling was patched, sprayed, and painted and now looks like new.
After five days we went back home to find all our furniture and stuff was back in its proper place and our home was cleaner than when we left. Hopefully we’ll never need to use their services again, but if we do we certainly will.

I found SERVPRO provided professional service and communicated everything in a timely manner. Jo and her crew were friendly and treated me with respect and made sure all my concerns were dealt with. I would definitely recommend SERVPRO to friends and family.

SERVPRO did an amazing job! They were very friendly and caring to my needs. They definitely stand by there logo "Like it Never Happened"
I would recommend this company 100%!!

They took the panic out of a nightmare situation for us new homeowners and made it totally bearable.

Our hose bib cracked and was leaking into my home office and Troy and the guys were amazing about coordinating clean up and next steps & were so respectful about working around my work schedule as best as possible while getting the job done efficiently.

We had a TON of questions along the way and Troy was always super quick to return calls and help us out.

Fast forward a few months and we have a separate water issue and they remembered who we were and were super quick to respond and get the ball rolling.

Definitely recommend for excellent service and quality work.

Called our insurance company with details of our flood and Troy was at the house within 10 minutes. Troy and Day are very professional and get right to business. Quick, friendly and courteous we always knew where we stood and what to expect next. Troy did daily checks on our situation. Troy even supplied us his own personal pump until the plumbers came. I would not hesitate to use SERVPRO again. Highly recommend.

A big thank you to Troy and his team for helping us out when we were in a bind. Great job and many thanks

Excellent team. I would NOT hesitate to deploy this team again.

We had a leak in our bathroom that came through and damaged our kitchen ceiling. It was right on top of our island in the middle of a connected kitchen/ living room, leaving a giant bulge in the drywall and stains on our textured ceiling. Troy came and listened to my fears about mold and opened the drywall to ensure the area was dry and free of mold . Chris and Shy came to complete the drywall repairs and retexture the ceiling and they were so courteous. The work they completed is impeccable - it looks brand new - as if the leak never happened and they were great to work with. We have a 15 year old dachshund that we were worried would be fearful of the noise from their machines but they were so understanding and he warmed up to them right away. We had to wait a little while for the repairs before they could get to us, as they were very busy, but my advice is WAIT …if you can. They are pros and you won’t be disappointed with their work. I absolutely recommend them!

Syd and I wanted to take a moment and thank you and SERVPRO for an exceptionally amazing process and experience for the above claim.

Yourself, Troy, Ashley, Jolayne, Cheryl and Kyle (as well as a couple of young men whose names I cannot remember) were all very helpful. You all provided courteous, competent and timely service and attention to our needs. The 'job' was completed in the best possible timeframe with the best possible results. We are extremely happy with the finished result. 

Westland and SERVPRO are truly a super star team!

Due to the response that we received on this claim, we have recommended Westland Insurance to numerous family and friends in BC  And we will recommend SERVPRO for any restoration services as well. 

Best wishes to all 

Syd and Shirley Sellers

"Did a great job replacing carpet and drywall. Everything looks brand new. Would highly recommend SERVPRO"- Kurt

"SERVPRO were exceptional to deal with, they responded to our call immediately and were on site within 15 minutes. Troy and Jolayne are professional, dedicated and are very easy to deal with. The whole team worked hard and well together to get us our home back to us ASAP and good as new! Very much recommend SERVPRO!! Thank you again!!"

It was a pleasure working with your team.   Troy was excellent!  All the trades people were courteous, on time, friendly. Really appreciated all of this being pulled together by your company, and explaining how this works.  I can appreciate this is a small job compared to many. Still causes a few sleepless nights.    Should have called you folks in the very first place!

Thanks again, would definitely recommend SERVPRO to others.  (You were recommended to me – that’s how I first made contact).

Kind Regards,

Suzanne Nazareno,  

SERVPRO provided exceptional service! Their response time to the call out was quick--especially given it was a Saturday! Troy quickly found the source of our leak and was able to deal with it right away. Ashley, the project manager, made dealing with my insurance company a breeze and was exceptionally thorough, not missing a thing. He further organized all the subtrades for the repairs and we were pleased with all of the work. A handyman, Alex, came to do a lot of the prep work on our home and he was professional, respectful, courteous and incredibly clean-always tidying up the site and laying down new drop cloths when needed (which was often for this busy family with kids and pets). Members of the team were always available to answer questions by phone and even showed up on-site when I needed clarification on anything or needed them to walk me through any of the renos. Lastly, the crew followed all COVID protocols without having to be asked and without hesitation. From disaster start to finish, I would without-a-doubt, highly recommend SERVPRO to family and friends or anyone needing support during the stress of an unexpected event that requires a restoration team! Thank you SERVPRO!

We recently hired SERVPRO to help us with a flood in our basement and we are so glad that we did. They helped us so much during a stressful time. They handled the job professionally and they were always courteous and on time. They went above and beyond getting the job done. We are very happy with the results of their hard work.- Lee

Ashley and the team at SERVPRO were very professional, courteous, and efficient. For someone who is as busy as myself, I appreciated the time and dedication they took to ensure that my house was fully restored in a timely manner. I highly recommend them. Thank you SERVPRO!


Troy was outstanding and very committed to his work, he provided a first-class service that was only exceeded by his incredibly kind personality as well as his personal approach to positive decision making! Combined this was directly associated with this project’s success!

Troy always answered my calls swiftly and let me know of the work and schedule ahead. Never forgetting to ask me “Does it work for you?” He was very accommodating to make sure I was well looked after! I highly recommend 10 out of 10 the SERVPRO Team! My experience from start to finish was fantastic, I could not be happier! This SERVPRO team is number 1 in my view, don’t hesitate to call them when you’re in need! I know you can count on this team because they deliver the very best service.

Thank you to Troy ad his Team

Maren- West Kelowna, BC

Ashley Greene and Troy Kraft at SERVPRO of Kelowna did an incredible job dealing with water damage for me. Not only did they do exceptional work and make sure that things were done properly, they were also very professional and great at communication. I would highly recommend SERVPRO for their quality service.

I highly recommend working with SERVPRO of Kelowna. Troy was so helpful and truly eased all my concerns in regards to the mini flood I had in my basement. Upon arrival he assessed the situation and promptly removed the cabinets, lifted up the existing flooring and set up blowers/heaters to ensure there would be no further damage. He was also very professional and courteous to deal with.